TERMS & CONDITIONS
Welcome to Cleanex. Our website, products, and services are provided through cleanex.lk. By accessing or using this website, you agree to be bound by the terms, conditions, and policies outlined below, together with any additional guidelines displayed on this site.
By visiting and using cleanex.lk, you acknowledge and accept these Terms & Conditions. We may update or revise these terms from time to time. Your continued use of the website indicates your acceptance of any modifications. If you do not agree with these Terms & Conditions, you should not use this website.
Privacy Policy
When you create an account, place an order, or interact with our website, we collect certain personal information to provide you with efficient and reliable service.
This information may include your name, billing and delivery address, email address, telephone number, and payment details such as card information. These details are necessary to process your order, confirm transactions, and communicate updates.
For reservations or service inquiries, we may request your name, contact number, and email address.
We use your information for the following purposes:
- To process and manage orders or reservations
- To provide updates regarding delivery or collection
- To personalize your experience on our website
- To request product reviews or feedback
- To inform you about offers or promotions (only with your consent)
Your information may be shared with trusted service providers who assist in payment processing, delivery, and operational support. All such parties are required to treat your data with strict confidentiality and comply with applicable data protection regulations. We do not sell or distribute your personal information to external companies for marketing purposes.
We maintain records of your purchases and communications to improve our services and provide better customer support.
All personal information is stored securely using appropriate technical and organizational measures.
You are responsible for ensuring that the information you provide is accurate, complete, and up to date. You must not use false identities or impersonate others.
We may use cookies and similar technologies to enhance your browsing experience and analyze website usage.
User Content & Image Sharing
If you share images or content with Cleanex, including through hashtags such as #cleanex, you retain ownership of your content. However, by sharing, you grant Cleanex and its affiliates permission to use, reproduce, display, modify, adapt, publish, and distribute your content for marketing and promotional purposes across various platforms and media worldwide.
This license is non-exclusive, royalty-free, transferable, and perpetual. You confirm that you are at least 18 years old and have full rights to the content you provide. You also confirm that your content does not violate any laws or third-party rights.
You agree not to submit content containing harmful material, false information, or unauthorized references to other individuals or businesses.
Cleanex reserves the right to remove, modify, or refuse any user-generated content at its sole discretion.
Order Acceptance
All orders placed on this website are treated as offers to purchase and are subject to acceptance based on availability and verification.
After placing an order, you will receive an acknowledgment email. This email confirms receipt of your order but does not constitute acceptance. Acceptance occurs only when your order has been dispatched.
We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, payment authorization issues, or suspected misuse, including bulk or resale purchases.
Ownership and risk of goods transfer to you upon delivery.
Product Information
We make every effort to ensure that product descriptions, specifications, and pricing are accurate. However, slight variations may occur, and information may not always reflect real-time availability.
All measurements and specifications are approximate but provided with reasonable accuracy.
Pricing Policy
Prices displayed on the website are in LKR and include applicable taxes unless otherwise stated. Delivery charges may be applied separately.
In the event of pricing errors, we reserve the right to cancel or amend orders. If a price changes after an order is placed but before delivery, we may offer you the option to proceed at the corrected price or cancel your order.
If prices are reduced after your purchase but before delivery, you may contact us to request the updated price.
International orders may be subject to customs duties, taxes, or import charges, which are the responsibility of the customer.
Payment
We accept major credit and debit cards, online bank transfers, and cash on delivery where applicable.
All transactions are processed securely. We may perform verification checks to prevent unauthorized use of payment methods.
Cleanex is not responsible for any losses resulting from unauthorized access beyond our control.
If your payment provider declines authorization, we cannot be held responsible for delays or failure to deliver.
Delivery
We aim to dispatch and deliver orders as quickly as possible. If any items are unavailable, we will notify you promptly.
Delivery timelines may vary depending on location and product availability. Special delivery instructions must be provided at the time of ordering.
We do not guarantee specific delivery times unless explicitly agreed. Proof of purchase should be retained for returns or inquiries.
Ownership of Rights
All content on this website, including text, images, and design elements, is owned by or licensed to Cleanex. Unauthorized use, copying, or distribution is strictly prohibited.
Intellectual Property
All intellectual property rights related to this website remain with Cleanex or its licensors. You may only use website content for personal, non-commercial purposes unless prior written permission is obtained.
Compliance with Laws
You agree to use this website in accordance with all applicable laws and regulations.
Certain products may have age restrictions. By purchasing such items, you confirm that you meet the required legal age.
Entire Agreement
These Terms & Conditions constitute the full agreement between you and Cleanex regarding your use of the website and services.
Governing Law
These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Nothing in these terms affects your statutory rights under applicable law.
