PRIVACY POLICY

At Cleanex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

Information We Collect

We collect personal information that you provide when you interact with our website, such as when you create an account, place an order, or contact us.

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely through third-party systems)

We may also collect non-personal data such as browser type, device information, and website usage data to improve our services.

How We Use Your Information

The information we collect is used for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your purchases
  • To improve our products and services
  • To provide customer support
  • To send promotional updates (only if you have opted in)

Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties such as payment processors, delivery partners, and service providers who help us operate our business.

These third parties are required to keep your information secure and use it only for the purposes we specify.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we take all reasonable steps to safeguard your data, no system can guarantee complete security.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience, remember preferences, and analyze website performance. You can control or disable cookies through your browser settings.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@cleanex.lk | sales@cleanex.lk
Phone: +94 74 242 4922 | +94 74 242 4822